Information about the shipping

How long does BigBuy need to prepare and ship my order?

You can see the preparation time for each product next to its availability. The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday.
The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

To which countries can I send my orders?

Club Mega Store ships to almost every country in Europe with express courier. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities. If you have dropshipping orders outside the EU, you must attach the invoice you issued to your customer in the order menu of your control panel.

Free shipping for thoses countries and conditions?

In our store, the shipping costs are free, with these mandatory conditions, if the package weighs less 15 kg and if your order (cart of products) is + than 100 €:

- France Belgium, Luxembourg, Netherland

- Germany, Austria, Denmark, Slovenia, Slovakia, Check Rep, Hungary

- Poland, Italy, Ireland,

What are the shopping costs and the delivery time?

You can estimate the shipping costs and delivery time in the BigBuy shopping cart yourself.

What is included in the shipping charges?

The shipping charges include:

  • Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
  • Transportation
  • Insurance
  • Customs clearance at origin

What happens if you notice that you need to make a change after placing an order?

In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an "order not received" incident in the After Sales Department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, Club Mega Store will refund you for the cancelled order.

How to cancel an order?

If you wish to cancel an order and stop your shipment, you can cancel send us and emails before the 6 hours to make the purchase.

However, please be aware that once the order is in the "PROCESSED" status, it can no longer be cancelled. If you want to cancel an order that is still "IN PROCESS" and our system does not allow cancellation, you can open an "order not received" incident in the After Sales department indicating the reasons for the cancellation. Our staff will try to respond as soon as possible, although we do not guarantee that it will be possible to stop the order.

Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.